Returns
Al Kamel Systems offers a return period of 15 days from the date you receive the product. If you are not completely satisfied with your purchase, you can return the products within this period. This return policy does not affect your statutory rights as a customer.
Business customers, and products excluded from the right of withdrawal (V2 Protocol licences and connections once protocol access has been given, and transponder rentals for a specific event date), follow condition 8 of the General Conditions instead of this return period.
Damaged, defective or incorrect products
If a product is damaged during shipment, defective or not the product you ordered, you can return it within 15 days from the date you receive the order. Please contact us at store@alkamelsystems.com and send the product by post or courier to:
Al Kamel Systems S.L.
C/ Priora Xixilona 93
08530 La Garriga (Barcelona)
Spain
Al Kamel Systems offers a legal guarantee of 2 years from the date you receive the product. We do not accept returns after this period.
When we send you a replacement for a damaged, defective or incorrect product, you must return the original product within 30 days from the date we confirm the replacement order. If the original product is not returned within 30 days, Al Kamel Systems may charge the price of the replacement product to the payment method used for the order.
Cancellation of services and rentals
Rented equipment remains the sole property of Al Kamel Systems S.L. Rental and other services can be cancelled before they are provided (before the event) by notifying us at store@alkamelsystems.com.
A deposit of €400 is charged for each rented transponder. The deposit is refunded when the transponder is returned to our timekeepers at the end of the event, within 7 calendar days of the return. If the transponder is not returned within one week of the end of the event, Al Kamel Systems S.L. will charge a penalty of €50 per week until it is returned, because the unit cannot be rented at another event. If the transponder is not returned within 6 weeks, the deposit is not refunded. The transponder always remains the property of Al Kamel Systems, even after the total return period of 7 weeks has passed, and can be claimed at any time. See also the Transponder Rental Terms.